Can't find your headset? Try out these fixes!
With more complex setup process than most gaming platforms, most HTC Vive owners are bound to run into hardware issues. With the headset relying on so many components, finding the source of an issue can be an unwanted hassle when the inevitable eventually occurs.
One of the most common issues is when the HTC Vive's headset goes unresponsive - or even undetected entirely. We've brought together a list of the most likely causes and what each fix entails!
Ensure all cables are connected
Some of the most frequent causes of headset-based issues are disconnected components, which easily occur due to the headset's modular design. With each of the headset's cables and accessories being easily detachable, various connectors can be easily detached from the headset when pulled.
Make sure to check all of the HTC Vive's cables, including those that connect the headset to the PC. Common culprits are the power, USB and HDMI cables that connect up to the HTC Vive's link box.
HTC also recommends ensuring that only cables included alongside the HTC Vive are used, rather than any existing cables from a third-party. While a majority of the cables are standard, using cables from HTC can help prevent any unexpected issues.
Check your HTC Vive hardware setup
With multiple USB and HDMI connectors, incorrectly setting up your HTC Vive is a simple, but often overlooked mistake. Even though the headset's setup is relatively simple, make sure to check that your HTC Vive setup matches the example in the above diagram.
Also look out for the orange trims around the link box's ports and the corresponding cables. Between the similar HTC Vive components and stray cables laying around your setup, check that the correct cables are being routed into the link box.
Alternate between USB ports
A number of tracking and detection issues have been linked to the USB port used by the headset. Caused by chipset issues that affect both USB 3.0/USB 3.1 ports, the problem has been known affect the transfer of data between PCs and headsets.
If you have additional USB ports, try changing the USB port used to connect the link box to your PC. Look for a USB 2.0 port, which is recommended by HTC for a more stable experience, despite its smaller bandwidth.
Reboot your headset
If your HTC Vive is unresponsive, a reboot through SteamVR often kicks the headset back into action. This can also be used to reset the headset after any other software-based issues.
- Right-click on the image of the headset, on the SteamVR desktop application.
- Select Reboot Vive headset on the contextual menu that appears.
Restart your PC
If any of the above fixes haven't worked out, resetting your PC can often solve both hardware and software related issues. We also recommend turning off the power to your headset and base stations, which will reset them to their start-up states.
Still stuck? We're here to help!
If any of the above fixes haven't solved your problem, don't be shy and leave a comment below! Make sure to let us know some information about your setup and we'll be here to help!