My Windows 10 PC won't detect my Oculus Rift or sensors. What do I do?

With many people updating their Windows 10 PCs to the Creators Update, there's been a rash of complaints involving USB ports failing to recognize the Oculus Rift and its sensors. It's happening most often to those using the Inateck USB 3.0 hub we recommend when it comes to solving other USB problems.

As with most problems you'll encounter with the Rift, there is a quick solution. Here's how to get your Rift and sensors detected by Windows 10.

Headset detection errorSensor detection error

How to fix Windows 10 not detecting your Oculus Rift

You'll likely notice that your headset and sensors aren't listed in the Devices section of the Oculus app, and when you attempt to run the setup you'll find that nothing is detected even though everything is plugged in. The trouble and fix lie in Device Manager.

  1. Right-click the Start button.
  2. Click Device Manager.

    Right-click the Start menu. Click Device Manager.

  3. Click the dropdown arrow next to Universal Serial Bus controllers. If you're using the Inateck hub, you'll see a Fresco Logic USB driver.
  4. Right-click the Fresco Logic USB driver. In this case, I'm doing the same thing on the ASMedia driver.

    Click the dropdown arrow. Right-click the USB driver.

  5. Click Properties.
  6. Click the Power Management tab.

    Click Properties. Click the Power Management tab.

  7. Click the checkbox next to Allow this computer to turn off this device to save power so that the checkmark disappears.
  8. Click OK.

    Click the checkbox next to Allow this computer to turn off this device to save power. Click OK.

More Rift troubleshooting

Don't forget to check out our mega Oculus Rift troubleshooting guide for tips on fixing just about any problem you might run into!

See the Oculus Rift troubleshooting guide