How to fix Windows Mixed Reality controllers not working with SteamVR

The integration of Windows Mixed Reality (WMR) with SteamVR has gone quite smoothly, and most people are enjoying Steam's enormous library of content within their WMR headsets. No platform is without issue, however, and some might be experiencing some problems with their motion controllers. Let's take a look at how to fix this issue.

Test things out in the Windows Mixed Reality Portal

If you're seeing some issues with your WMR motion controllers when used with SteamVR, the first thing you want to do is go back to the Windows Mixed Reality Portal and see if the controllers are working there.

  1. Right-click the SteamVR button in your system tray.
  2. Click Quit.

    Right-click the SteamVR button. Click Quit.

It wouldn't hurt to also completely close the Windows Mixed Reality Portal and start fresh, re-launching it from your Start menu, desktop, or taskbar.

From your Cliff House, test to see if your motion controllers are working as they usually do. If they aren't working properly in your Cliff House, check out our guide on properly connecting your motion controllers as well as our larger WMR troubleshooting guide.

If your motion controllers are working properly in the Cliff House, launch a SteamVR experience again, whether from your regular desktop or from inside WMR.

My Windows Mixed Reality motion controllers are reversed!

Click your joystick to swap hands.

If you launch into a SteamVR experience and notice that your motion controllers aren't displaying the proper orientation (your left controller looks like your right controller, for example), just click the right joystick to get them re-oriented.

If the motion controller issue persists

If your motion controllers continue to give you problems within SteamVR, you can submit feedback with Microsoft so that they can better deal with the issue.

  1. Launch the Feedback Hub from the Start menu, desktop, or taskbar.
  2. Click Add new feedback.
  3. Click Problem.

    Click Add new feedback. Click Problem.

  4. Type your issue.
  5. Click the dropdown menu in the Select a category and subcategory section.

    Type your issue. Click the dropdown menu.

  6. Click Mixed Reality.
  7. Click the dropdown menu next to Mixed Reality.

    Click Mixed Reality. Click the dropdown menu.

  8. Click Device.
  9. Click Submit.

    Click Device. Click Submit.

More Windows Mixed Reality resources

Be sure to check out our Windows Mixed Reality Ultimate Guide for far more information about this emerging VR platform.

Windows Mixed Reality Ultimate Guide

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