Any good platform that delivers games needs to cater to its users, and Oculus understands this. That's why it now offers refunds on apps, games, and experiences you buy through Oculus. There are a few caveats as to what you can have refunded, which we'll examine here as well as exactly how you can request a refund.
What can be refunded through Oculus?
Straight from the Oculus Rift Content Refund Policy, it's stated that:
You may return Rift apps, games, and many experiences purchased through Oculus for any reason, so long as you submit your request within fourteen days of purchase and you have engaged with the content for no more than two hours.
This is pretty standard stuff; if you've been playing the game for, say, six hours, before suddenly wanting your money back, you'll have a hard time getting it. This is designed as a way for you to quickly test a game to see if it can run on your system or to see if it's actually what the developer promised.
Oculus does have a few notes on what type of its content isn't eligible for a refund. The Refund Policy again states that they do not offer refunds on the following items:
- Any content purchased as a bundle
- DLC and in-app purchases
- Content created outside the Oculus platform
- Items you have already refunded, then purchased again
If you'd like to nevertheless request a refund on a product that would otherwise be denied by the content refund system, you can always contact Oculus Customer Support to see what it can do for you.
How to request a refund through Oculus
If you're unsatisfied with a product, you can request a refund relatively easily. To perform the refund, you must use the same device that you used to purchase the app. You must also not have logged out of your Oculus account between purchase and requesting a refund.
Ready? Here are the steps involved in requesting a refund.
- Launch the Oculus app.
- Click the gear button in the top-right corner of the window.
- Click Account.
Click Purchase History.
- Click the More button that's located next to the game you want to refund.
Click Request Refund.
- Click the dropdown menu below Refund Reason.
Click a reason.
- Add Additional Comments if you feel it is necessary.
- Type your Oculus PIN.
While your refund is being processed — it can take up to five days, but shouldn't take more than 72 hours — you won't be able to use the product you're attempting to refund.
Be sure to check out our other Oculus Rift guides for information and help on pretty much everything that has to do with the platform.
- See our Oculus Rift ultimate guide
- See our Oculus Rift troubleshooting guide
- See our Oculus Touch troubleshooting guide
- See our Oculus Rift room-scale troubleshooting guide
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