How to fix pretty much everything.

Even a system as good as the Oculus Rift can run into problems, both in the hardware and software ends. To make troubleshooting as simple as possible, we have assembled all articles into this one handy guide. Here's how to fix pretty much every problem you'll run into with your Rift.

If you've exhausted all fixes and are at the point of exasperation due to not being able to fix your Rift yourself, it's time to contact Oculus support.

How to fix the left display cutting out in Oculus Rift

There's a problem going around with the Oculus Rift that seems to be linked to Robo Recall and SUPERHOT VR. Both of these games are among the best shooters the Rift has to offer, so it's a shame that some people are having the left display in their Rift go dark while playing. No, it isn't a problem with the games per se, but it does only seem to be triggered when playing either title. Here's how to avoid the problem and how to fix it if you're already seeing your left display go dark on the Oculus Rift.

See the original article

This doesn't have to do with your height settings

First, note that this is not the same issue that some people had when height settings were changed when multiple people were using the Rift. That problem involved, in most cases, a complete blackout of the display, and a reset of the floor position took care of it.

  1. Launch the Oculus app from your Start menu, desktop, or taskbar.
  2. Click the gear button in the top-right corner of the window.

    Launch the Oculus app. Click the gear button.

  3. Click Settings.
  4. Click Devices.

    Click Settings. Click Devices.

  5. Click Configure Rift.
  6. Click Set Floor Position.

    Click Configure Rift. Click Set Floor Position.

Follow the steps on screen and the floor position will be reset properly for your height.

What's causing my left display to go dark on Oculus Rift?

Despite this being a display problem and first instinct pointing to the HDMI cable, the cause of having the left display cut out in games like Robo Recall and SUPERHOT VR seems to be centered around your USB cable.

The main question here is: "Are you using a USB hub?" Rift users who have attempted to extend their cables in order to enjoy more room-scale freedom or to move their play area to a new room separate from their PC with a USB hub seem to be hit by this problem. The Vive Link Box is a known culprit when used with the Oculus Rift, and so is the EasyAcc USB hub.

UGREEN USB extender cable

If you absolutely need to extend your Rift's cables, try going with a single USB 3.0 extension cable rather than a hub. This option from UGREEN is highly rated on Amazon and only costs about $15 (you can also usually find it on sale for about half that).

See at Amazon

You can also try moving your PC into the playroom and extend cables back to your monitor, mouse, and keyboard rather than extend the Rift's cables. This ensures your Rift is plugging straight into the PC and ensures you won't have the left display cut out on you.

How to fix Oculus Rift HDMI issues

Some Rift users have run into a problem where the HDMI cable running from the headset isn't being picked up by their PC.

See the original article

How to check for an HDMI error

Diagnosing the HDMI cable as the problem with your Rift requires completing a few steps.

  1. Launch the Oculus app from your Start menu, desktop, or taskbar.
  2. Click the gear button at the top-right on the window.
  3. Click Settings.

    Click the gear button. Click Settings.

  4. Click Devices.
  5. Click Configure Rift.

    Click Devices. Click Configure Rift.

  6. Click Run Full Setup.
  7. Click Rift or Rift and Touch based on your setup.

    Click Run Full Setup. Click Rift or Rift and Touch.

  8. Click Next.
  9. Click Next.

    Click Next. Click Next.

You will now see which connections are working and which connections are not working. As you can see here, the HDMI cable isn't reading.

An HDMI issue.

Leave this window open as you complete the steps below.

Check all connections

First thing to do is check to make sure your Rift's connections are in working order.

If the HDMI cable is currently plugged into your PC, unplug it, check the end for any damage, and plug it back into the HDMI port on your GPU.

Make sure it's not plugged into the HDMI port on your motherboard. If you're not sure which HDMI port is which, open up your case and have a look inside.

Check the Oculus app to see if your HDMI cable is now reading. HDMI cable still isn't showing up? Time to check the end plugged into your Rift.

  1. Remove the facial interface — the part with the foam — by pulling it gently away from the rest of the headset.

    Remove facial interface.

  2. Unplug the cable from the Rift once the facial interface is removed.

    Unplug the cable.

  3. Check for any damage to the cable before replacing it. Make sure it is securely plugged in.

    Check the cable's health.

  4. Replace the facial interface by aligning it with the head-mounted display and pressing gently until it clips in.

    Replace the facial interface.

Check your USB connections

Problems with the USB cable coming from your Rift is sometimes misconstrued as an HDMI problem.

First, unplug your USB cable and plug it into a different port. If you're currently plugged into a USB 2.0, try a USB 3.0 and vice versa.

The Rift has known USB compatibility issues that can be solved with either a new motherboard or with a USB expansion card. For more info, check out our guide to fixing Rift USB issues.

How to fix the black screen with hourglass bug on Oculus Rift

Using your Oculus Rift with Steam VR is usually a painless experience, but some people are reporting a bug that essentially ruins a gaming session. In the middle of playing, you will be switched over to a black screen with an hourglass in the middle — the default loading screen for the Rift. The problem: the black loading screen doesn't go away until you restart the game.

There is no official fix from Steam or Oculus, but that doesn't mean the bug can't be avoided. It seems as though being a part of the SteamVR and Steam Beta Update is what's causing the problem, and people who have opted out of the Betas have not seen the bug again.

See the original article

How to opt out of Steam Betas

  1. Launch Steam from your Start menu, desktop, or taskbar.
  2. Click the Steam button in the top-left corner of the window.
  3. Click Settings.

    Click the Steam button. Click Settings.

  4. Click Account.
  5. Click the Change.. button in the Beta participation section.

    Click Account. Click the Change button.

  6. Click the dropdown arrow.
  7. Click NONE - Opt out of all beta programs.

    Click the dropdown arrow. Click NONE - Opt out of all beta programs.

  8. Click OK.
  9. Click Restart Steam.

    Click OK. Click Restart Steam.

How to fix the 'system thread exception not handled' error

A small group of users have noticed a big problem when trying to use their Oculus Rift after the 1.12 system update from Oculus. When you go to run setup and pair your Touch controllers, or when you try to jump into a game to play if you're already set up, the PC flashes the Blue Screen of Death and you're faced with "SYSTEM THREAD EXCEPTION NOT HANDLED" on the screen.

See the original article

Manually repair the driver

For this version of the fix, you're going to go into your BIOS and disable the USB controller that is currently misbehaving, re-install the driver in Windows, and then re-enable the USB controller in BIOS. Before you begin, it's important to make sure your mouse and keyboard are connected to USB 2.0 ports, and not USB 3.0 or USB 3.1 ports.

  1. Restart your PC and enter your BIOS setup
  2. Find the ASMedia USB 3 controller in your device configuration menu and disable it
  3. Save, Exit Bios, and Return to Windows
  4. Right click on your Start button and select Programs and Features from the top
  5. Find the ASMedia USB 3 driver and uninstall it
  6. Restart your PC and enter your BIOS setup
  7. Re-enable the ASMedia USB 3 controller you disabled earlier
  8. Save, Exit Bios, and Return to Windows
  9. Open Asmedia_USB31-30_Driver_Win7_V116381.zip
  10. Double-click on Setup and install the driver

Re-installing the driver will prompt you to reboot Windows, and when it returns there should be no more problems running your Oculus Rift. Enjoy!

How to fix Oculus Rift display problems

How to fix Oculus Rift display problems

Display issues are some of the most common problems you'll encounter. Here's how to fix them.

See the original article

Run the Oculus compatibility tool

Is your PC up to snuff? Official Rift minimum requirements are as follow:

  • Video Card: NVIDIA GTX 970 / AMD R9 290 equivalent or greater
  • Processor: Intel i5-4590 equivalent or greater
  • Memory: 8GB RAM
  • Video Output: Compatible HDMI 1.3 video output
  • USB Ports: 3x USB 3.0 ports plus 1x USB 2.0 port
  • OS: Windows 7 SP1 64 bit or newer

Can't figure out where things went wrong? Use the Oculus compatibility tool to automatically detect problems.

Update your GPU drivers

You just picked up a beefy new graphics card, but you're still having issues. Did you update the drivers?

NVIDIA drivers support page

AMD drivers support page

Check all connections

Cable health

  • Unplug all Rift cables from your PC and use compressed air (or your lungs) to blow out the ports.

  • Make sure your HDMI and USB 3.0 cables and ports haven't suffered any damage — crimped pins and bent plastic are a sure sign.

  • Ensure the Rift's HDMI cable is plugged into the port on your graphics card rather than your motherboard.

  • Using both HDMI ports on your GPU can cause problems with your Rift. Instead of using both, use a DVI adapter that doesn't lower display quality. This one by Rankie is a great choice.

See at Amazon

Test your Rift on another PC

Still not sure if it's your Rift or your PC? Find a friend with a powerful computer and hook your Rift up to their machine. This should help you figure out which piece of hardware is causing problems.

How to fix Oculus Rift calibration problems

The temperature in your VR space can seriously affect your head-mounted display. The Inertial Measurement Unit (IMU) in your Rift doesn't handle fluctuations very well, and your display can experience lag or appear tilted even after calibration. Here's how to fix calibration issues.

See the original article

  1. Unplug your Rift and leave it in a cool, dry place overnight.
  2. Set your Rift upside down on a flat surface and keep other electronics away — phones vibrating while the Rift calibrates can mess things up.
  3. Close any Oculus games and the Oculus app on your PC.
  4. Plug your Rift's HDMI and USB cable into your PC.
  5. Click here to download the IMU calibration tool.
  6. Click the IMU file when it has completed downloading.
  7. Click Extract all.

    Click the IMU file you downloaded. Click Extract All.

  8. Click Extract.
  9. Double-click IMUCalibration.

    Click Extract. Double-click IMUCalibration.

  10. Double-click IMUTempCalibration.exe. This will run the calibration tool.

    Double-click IMUTempCalibration.exe.

When the calibration tool is finished running, try again to play a game in Oculus. The tilted display should be righted, and you shouldn't experience any latency or lag issues.

How to fix Rift USB problems

Some Rift users have experienced problems with the USB controller on their motherboard. The response from Oculus is to update drivers or buy a USB expansion card, but if you want a real solution, check out these motherboards that work with your Rift.

Motherboards that work with Oculus Rift

How to fix one Rift headphone not working

The first thing you want to do is swap the headphones around to make sure it's not a hardware failure. If the faulty headphone works on the other side of the Rift, it's time to look into your PC's audio settings.

See the original article

  1. Right-click the speaker button in your system tray.
  2. Click Playback devices.
  3. Right-click Headphone - Rift Audio.

    Click Playback devices. Right-click Headphone - Oculus Rift.

  4. Click Set as Default Device.
  5. Click OK.

    Click Set as Default Device. Click OK.

How to fix popping audio in Oculus Rift headphones

The general consensus regarding the cause of this problem is incompatibilities with your motherboard and the Oculus Rift. Inateck has a PCI-E to USB 3.0 expansion card available on Amazon for about $30 that has solved the popping audio problem for Rift users.

See at Amazon

How to get Oculus Rift audio working with SteamVR

SteamVR and Rift work pretty well together, but sometimes you need to tweak a few things to get the audio working properly.

See the original article

  1. Launch SteamVR from your desktop, Start menu, or taskbar.
  2. Click the dropdown arrow next to SteamVR.

    Launch SteamVR. Click the dropdown arrow.

  3. Click Settings.
  4. Click Audio.

    Click Settings. Click Audio.

  5. Click the dropdown arrow in the When SteamVR is active, set playback device to field.
  6. Click Headphones (Rift Audio).

    Click the dropdown arrow. Click Headphones (Rift Audio).

  7. Click the dropdown arrow next to the When SteamVR is exited, set playback device to field.
  8. Click your standard speakers you use when not in VR.

    Click the dropdown arrow. Click your standard speakers.

How to fix 'Oculus Runtime Service unavailable' error

Your Oculus app sometimes won't open; instead, it will bring up a runtime error. Here's how to fix it.

See the original article

  1. Hit Windows key + R on your keyboard to launch the Run window.
  2. Type services.msc.
  3. Click OK.

    Type services.msc. Click OK.

  4. Click Oculus VR Runtime Service.
  5. Click Start in the Start the service line to the left of the window.

    Click Oculus VR Runtime Service. Click Start in the Start the service line.

How to set the Oculus Runtime service to run with PC startup

Instead of dealing with this problem or a regular basis, you can set the service to run when your PC boots.

See the original article

  1. Hit Windows key + R on your keyboard to launch the Run window.
  2. Type services.msc.
  3. Click OK.

    Type services.msc. Click OK.

  4. Right-click Oculus VR Runtime Service.
  5. Click Properties.

    Right-click Oculus VR Runtime Service. Click Start in the Start the service line.

  6. Click the drop-down arrow next to Startup type.
  7. Click Automatic.

    Click the drop-down arrow next to Startup type. Click Automatic.

  8. Click Apply.
  9. Click OK.

    Click Apply. Click OK.

How to fix 'Library actions not allowed while in an app' error

The Oculus app doesn't currently allow you to download an experience and play a different experience at the same time. Even when you're finished playing, attempting to download a game in the Oculus app can sometimes prompt an error to occur — this is because the process keeps running in the background. Virtual Desktop is notorious for keeping a process going in the background. Here's how to fix it.

See the original article

  1. Hit Ctrl + Shift + Esc on your keyboard to bring up Task Manager.
  2. Click Virtual Desktop. It is located near the bottom of the list, so you'll have to scroll down a bit. If you don't find Virtual Desktop in your list of background processes, look for any other apps you recently had open.
  3. Click End Task.

    Click Virtual Desktop or any other Oculus apps running in background processes. Click End Task.

Try to open an app in the Oculus app. If you get the same error, save anything you have going on and restart your PC. This should reset everything and allow you to open and play an app in your Rift.

How to fix not being able to select anything in Oculus Home with the Oculus remote

Sometimes your Oculus remote won't let you select anything within Oculus Home. Here's how to fix it.

See the original article

  1. Launch the Oculus app from your desktop, Start menu, or taskbar.
  2. Click the Settings button in the top right corner of the window. It looks like a gear.

    Launch the Oculus app. Click the Settings button.

  3. Click Settings.
  4. Click Devices.

    Click Settings. Click Devices.

  5. Click Configure Rift.
  6. Click Add Remote.

    Click Configure Rift. Click Add Remote.

  7. Click and hold the Oculus button and Select button on your Oculus remote until the remote syncs with your PC.

How to fix not being able to select anything in Oculus Home with the Xbox controller

Sometimes your Xbox controller won't let you select anything within Oculus Home. Here's how to fix it.

See the original article

  1. Launch the Windows Store from your desktop, Start menu, or taskbar.
  2. Click the Search field.
  3. Type Xbox accessories.

    Click the Search field. Type xbox accessories.

  4. Click Xbox Accessories. It should be the first option in the dropdown list.
  5. Click Install.

    Click Xbox Accessories. Click Install.

  6. Click Open.
  7. Click Update required. This will automatically appear if your controller requires an update.

    Click Open. Click Update required.

How to fix a fatal error when attempting to launch some Oculus Rift games

When launching some Oculus Rift games, including Batman: Arkham VR, you might be seeing a LowLevelFatalError window pop up informing you that the game has crashed. That's never what you want to see, but there is a fix for this problem.

The issue seems to be mostly surrounding some ASUS Suites. To fix the problem, there is an ASUS Suite cleaning tool. We have the full process of using the tool to remove the ASUS suited.

See the original article

How to fix Windows 10 not detecting your Oculus Rift

With many people updating their Windows 10 PCs to the Creators Update, there's been a rash of complaints involving USB ports failing to recognize the Oculus Rift and its sensors. It's happening most often to those using the Inateck USB 3.0 hub we recommend when it comes to solving other USB problems.

See the original article

You'll likely notice that your headset and sensors aren't listed in the Devices section of the Oculus app, and when you attempt to run the setup you'll find that nothing is detected even though everything is plugged in. The trouble and fix lie in Device Manager.

  1. Right-click the Start button.
  2. Click Device Manager.

    Right-click the Start menu. Click Device Manager.

  3. Click the dropdown arrow next to Universal Serial Bus controllers. If you're using the Inateck hub, you'll see a Fresco Logic USB driver.
  4. Right-click the Fresco Logic USB driver. In this case, I'm doing the same thing on the ASMedia driver.

    Click the dropdown arrow. Right-click the USB driver.

  5. Click Properties.
  6. Click the Power Management tab.

    Click Properties. Click the Power Management tab.

  7. Click the checkbox next to Allow this computer to turn off this device to save power so that the checkmark disappears.
  8. Click OK.

    Click the checkbox next to Allow this computer to turn off this device to save power. Click OK.

How to fix the most common Oculus Rift error codes

Oculus Rift is a top-tier VR headset, but that doesn't mean you won't occasionally see an error code pop up. There is no official list of error codes and how to fix them, but we scoured the internet and came up with a list of some of the most common ones out there. Best part: there are fixes. We have step-by-step solutions for nine of the most common error codes in the original article.

See the original article

How to fix Oculus Touch thumb and index gestures not working

Using gestures — in other words, lifting fingers and pointing or making signs with them — with your Oculus Touch controllers is a big part of the VR fun. Unfortunately, for some people, gestures stop working. When lifting, say, a real thumb from the controller, your virtual thumb doesn't move in the Rift.

As a potential fix, you can manually edit the Touch calibration files to up the sensitivity. The original article contains all the information required.

See the original article

How to fix non-Oculus game errors in Oculus Home

How to fix non-Oculus game errors in Oculus Home

One of the best aspects of using the Rift and Vive is how well they play together, and now there's a further update to Oculus Home that lets you run SteamVR games through it. The feature is still in a beta stage, so there are some bugs expected, one of which involves seeing Error OVR75318303 when trying to launch a game. The original article contains all the information needed on how to fix it so that you can get back to playing.

See the original article

Oculus Rift room-scale setup troubleshooting guide

Setting up a room-scale experience with Oculus Rift can still be a bit of a pain. Sensors might give you problems sometimes, while other times your USB ports will put up a fight. To help you avoid pulling your hair out, the original article has fixes for a bunch of problems you might encounter.

See the original article

Updated September 19, 2017: We've refreshed this guide to ensure you're still getting the best help possible for your Oculus Rift.